What Happens After You Sign Up?

You've signed up for a group service — here's what happens next.

Your payment method is saved, not charged

When you sign up, we save your payment method. You won't be charged until your vendor confirms the booking. Until the booking goes to your vendor to confirm, you can cancel from your booking page without being charged.

Your vendor confirms

After enough neighbors have signed up, the vendor reviews the booking and confirms they can complete the work. Once confirmed, the service is officially scheduled and you'll receive details about timing and any preparation needed.

Service day

On the day of service, the vendor will come to your building. Depending on the service, you may need to be home or you may just need to ensure access. Your organizer or Kindo will communicate any specific instructions beforehand. Your card was already charged once the vendor confirmed the booking — Kindo holds that money; it hasn't gone to the vendor yet.

After the service

Once the work is done, you'll be asked to confirm the service was completed. This is a quick step — just confirm that the vendor showed up and did the work. Your confirmation is what clears Kindo to pay the vendor for your unit. If you don't respond, the job confirms automatically 24 hours after we email you that your window to report a problem is open.

If something goes wrong

If the visit didn't happen, report it instead of confirming. The vendor isn't paid for your unit while your report is open. See What Happens When You Report a Problem?.

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For an in-depth look at specific services — including costs, frequency, and what to expect — see our Service Guides.