Can I Change My Appointment Time?

Yes, as long as your appointment is more than 24 hours away: open your booking page and tap "Can't make it?".

If you just won't be home

You don't always need a new day. "Can't make it?" can also let you keep your time and name who lets the crew in, like your building's super.

Picking another time

Choose "Yes, I need another day". Until your vendor confirms the booking, you'll see their open times and can switch to one yourself. Otherwise — or if no open time suits you — tap "Ask Kindo to move me" and pick the days that work. We take it to your vendor directly, and you keep your current appointment until something else is arranged. Asking to move your time doesn't change your price.

Less than 24 hours away

Your appointment can't be moved from the page. If you won't be home, you may still be able to choose who lets the crew in.

If your vendor needs to move it

Sometimes the vendor has to reschedule. Your booking page asks you to pick a new time by a deadline, and tells you what happens to your payment if you don't.

Moving isn't cancelling

Cancelling takes your apartment off the booking, which can change the price for everyone else on it. Moving your time doesn't.