How Does Group Buying Work?

Kindo coordinates group buying so your building can book one pro for many apartments without any of the usual headaches. Here's what happens from start to finish.

Step 1: A service request starts

It begins when an organizer or member identifies a service the building needs — like AC maintenance, window cleaning, or dryer vent cleaning. Some requests cover multiple related jobs in a single visit, like a plumber who can handle both a drain unclog and a leak repair at the same time. The request goes out to your building club so neighbors can express interest.

Step 2: Neighbors express interest

As neighbors indicate they're interested, the group grows. A full day of one pro's time is the best rate the building can get, because they serve many units in a single visit rather than making separate trips.

Step 3: Vendors submit quotes

Kindo invites local vendors and collects quotes on your building's behalf. You don't need to call around — the quotes come to your club.

Step 4: A vendor is selected

Any club member can review the quotes and pick one for the building. Kindo then sends that vendor's insurance paperwork to your building management, and the vendor can't confirm the booking until the building's sign-off is recorded.

Step 5: You sign up

Once a vendor is selected and sign-ups open, you can sign up for the service. You'll see the price before you add a card. You're not charged yet — your card is only charged when your vendor confirms the booking, which is usually before the visit.

Step 6: Service is delivered

The vendor comes to your building and completes the work. Because multiple units are being serviced in the same visit, the vendor works efficiently and your building benefits from coordinated scheduling. Your card was charged when the vendor confirmed the booking. Kindo holds that money; it hasn't gone to the vendor yet.

Step 7: Confirmation and payment

After the service, you confirm the work was done, and that clears Kindo to pay your vendor for your unit. If you don't respond, the job confirms automatically 24 hours after we email you that your window to report a problem is open. If the visit didn't happen, report it instead and the vendor isn't paid for your unit while the report is open.

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For an in-depth look at specific services — including costs, frequency, and what to expect — see our Service Guides.