Your Kindo Score

Your Kindo Score reflects your quality and reliability as a service provider on Kindo. It's visible to building organizers when they evaluate bids, and it plays a role in which opportunities you're invited to.

What goes into your score

Your score is based on your track record:

• Job completion and quality — ratings from residents after each completed service
• Reliability — showing up on time, completing the work as scoped, and communicating proactively
• Reviews — both your history on Kindo and the Google reviews of your linked Google Business profile

New providers start without a score. As you complete jobs and receive ratings, your score builds. One or two jobs won't define you — the score becomes more meaningful as your history grows.

How it's displayed

Building organizers see your Kindo Score alongside your bid when they're comparing vendors. A strong score signals that other buildings have had good experiences with your work. Residents see a simplified rating (stars) rather than the full score.

How to strengthen your score

• Deliver quality work consistently. Residents rate every job on a 1–5 scale after completion.
• Communicate proactively. If you're running late or need to reschedule, let the building know through Kindo.
• Resolve issues quickly. If a resident reports a problem, responding and making it right protects your reputation.
• Keep your insurance and profile up to date. Compliance readiness isn't scored directly, but it determines whether you can accept opportunities at all.

Linking your Google Business profile

You can link your Google Business profile when you set up your account, or later from your business settings. Search for your business name exactly as it appears on Google Maps and pick it from the list. Once it's linked, your Google rating and review count appear on your card when building members review vendors, and building members can open your Google profile to read the reviews themselves.

If you can't find your business and enter an address by hand instead, that doesn't count as a link: no Google rating or reviews are added until you pick your business from the list.

A note on fairness

Your score is designed to reflect your actual work quality, not just volume. New providers aren't penalized for having fewer reviews — the score accounts for the fact that a small number of reviews is less statistically reliable. What matters is the quality of the work you do, not how long you've been on Kindo.