Getting Paid

Kindo handles all payment collection from residents and pays you directly through Stripe. Here's how the payment process works.

When you get paid

You're paid after the service is completed and residents confirm the work was done. Here's the sequence:

1. You complete the service at the building.
2. Residents confirm the service was completed (they have 24 hours — after that, it's confirmed automatically).
3. As each resident confirms, their payment is released to your Stripe account.
4. Payouts arrive in your bank account on Stripe's standard payout schedule (typically 2 business days).

Kindo's platform fee

Kindo charges a platform fee on each completed job. This fee is calculated from the total service value and is deducted before your payout. The fee covers payment processing, insurance documentation, resident coordination, and platform operations. You'll see the exact fee amount on every job before you confirm the booking.

Taxes

You set the applicable sales tax rate when you submit your bid. Kindo collects the tax from residents and handles remittance. You are responsible for reporting and paying your own income taxes on earnings received through the platform.

Viewing your earnings

Your dashboard shows a breakdown for every job: the total service value, the platform fee, and your net payout. You can also view payout history and download records for your own bookkeeping.

Stripe account requirements

You must have a connected Stripe account to receive payouts. If your Stripe account isn't set up or has issues (like incomplete verification), payouts will be held until the issue is resolved. Make sure your Stripe account stays in good standing.

If a payment fails

Occasionally, a resident's payment method may fail. Kindo handles the retry process with the resident. Your payout for that resident is released once their payment goes through. You don't need to chase payments — Kindo manages this.