Getting Paid

Kindo collects payment from residents and pays you your share after the work is confirmed. With a connected Stripe account, that's a transfer for each apartment, unless Kindo pays the job by invoice.

When you get paid

Here's the sequence for each apartment:

1. You complete the service at the building.
2. Each resident confirms the service was completed, or it's confirmed automatically no sooner than 24 hours after Kindo tells them their window to report a problem is open.
3. When an apartment's job is confirmed, Kindo transfers your share for it to your connected Stripe account.

You aren't paid for an apartment while its resident has a problem report open.

Sometimes Kindo pays a whole job in one payment instead, against an invoice that appears on the completed job with a PDF to download.

Kindo's platform fee

Kindo's platform fee is a percentage of the price of the work, before sales tax. Your share for an apartment is the price of the work less the platform fee, plus all of the sales tax that resident paid. You'll see the fee rate and your projected earnings on every job before you confirm the booking.

Taxes

When you submit your bid, you choose whether the job is taxable or a capital improvement, because the sale is yours — you are the seller of record for the work you perform. A taxable job uses the building's local rate, shown on the bid form. Filing and remitting that sales tax to New York State is your responsibility, as is reporting and paying income tax on your earnings. Kindo does not file or remit sales tax on your behalf and does not hold a New York Certificate of Authority.

Viewing your earnings

Your dashboard shows a breakdown for every job: the total service value, the platform fee, and your net payout. Each apartment shows its payout status. Paid means Kindo has sent the transfer to your Stripe account; Paid — outside Stripe means the apartment was paid as part of an invoice or another way Kindo recorded.

Stripe account requirements

To be paid through Stripe, your connected Stripe account has to be able to receive transfers; until it can, you can't confirm a booking. A transfer that fails later shows as Failed and isn't retried on its own, so email support@kindo.club if you see one.

A transfer from Kindo puts the money in your Stripe account balance. Kindo doesn't move money from that balance to your bank account. Email support@kindo.club if you need it moved to your bank.

If you're paid by bank transfer or check

If Kindo pays you by bank transfer or check, you can't confirm a booking until Kindo has finished setting that up with you and 24 hours have passed since your payout details last changed.

Who can change your payout account

A team member can't connect or reset your Stripe account, and neither can a building or the neighbor organizing the job. A team member can change which way you're paid (Stripe, bank transfer or check) from your account settings.

As the account owner, you run Stripe setup from your vendor account and can reset a connection whose setup isn't finished; to change a fully verified Stripe account, email support@kindo.club. Kindo staff can also set it directly, which exists so a broken connection can be repaired rather than stranding your payouts.

If a payment fails

Occasionally, a resident's payment method may fail. Kindo handles the retry process with the resident. You aren't paid for that apartment until their payment goes through. You don't need to chase payments — Kindo manages this.